Turtel AI Privacy Policy

Last updated: 4/3/2025

1. Information We Collect

We collect information you provide to us, including:

Name and phone numbers for SMS message delivery
Basic relationship information to customize conversation prompts
Account credentials and authentication information
Payment information (processed securely through Stripe)
Service interaction history and message delivery status
Communication preferences and opt-out requests
Usage data and website analytics
Device information and technical identifiers
Aggregated and anonymized response analytics

2. How We Use Your Information

We use the collected information to:

Deliver daily conversation prompts via SMS
Customize content based on your relationship information
Process payments and manage your subscription
Track message delivery and service performance
Provide customer support and service updates
Send transactional and service-related messages
Send optional marketing communications (with your consent)
Monitor usage to improve our service
Analyze response patterns to improve prompt effectiveness (without storing individual responses)
Prevent fraud and ensure security
Comply with legal obligations

3. Information Sharing

We may share your information with:

Twilio (our SMS service provider) for message delivery and processing
Stripe for secure payment processing
Analytics and cloud service providers to improve performance
Legal authorities if required by law
Other parties with your explicit consent

We never sell your personal information to third parties.

4. Data Security

We protect your information using:

Industry-standard encryption for data in transit and at rest
Secure payment processing through Stripe
Regular security audits and vulnerability assessments
Strict access controls and authentication protocols
Employee data protection training and policies
Secure data backup and recovery procedures

5. Your Rights

You have the right to:

Access your personal information
Correct inaccurate data
Request deletion of your data (subject to legal requirements)
Object to processing of your data
Export your data in a portable format
Withdraw consent for optional data processing
Manage your communication preferences

6. Privacy of Conversations

Turtel AI is designed with privacy as a core principle:

SAUERAPPLE LLC does not permanently store your individual responses to conversation prompts
Your response data may be temporarily processed for analytics to improve prompt effectiveness
Twilio, our SMS service provider, maintains logs of messages (including responses) according to their data retention policies
Your conversations remain primarily between you and your partner
We track message delivery status and analytics related to prompt engagement
Opt-out data is retained solely to honor your preferences

7. Cookies and Tracking

We use cookies and similar technologies to enhance your experience and improve our service. You can manage cookie preferences through your browser settings. See our Cookie Policy for more details.

8. Changes to This Policy

We may update this Privacy Policy periodically. Material changes will be communicated via SMS or email notifications. Continued use of our service after updates constitutes acceptance of the revised policy.

9. Contact Us

For privacy-related inquiries:
Email: privacy@turtel.ai
Address: Turtel AI operated by SAUERAPPLE LLC
PO Box 1222
Sugarloaf, CA 92386

For general support:
Email: support@turtel.ai

10. Data Retention

We retain your information as long as necessary for service delivery and legal compliance. Account data remains while your subscription is active. Message delivery records are retained for service performance monitoring. While SAUERAPPLE LLC does not permanently store your individual responses, our SMS provider (Twilio) maintains logs according to their data retention policies. Response analytics may be retained in aggregated and anonymized form. You may request data deletion, subject to legal obligations and technical limitations of third-party service providers.

11. Children's Privacy

Turtel AI is not intended for children under 13. We do not knowingly collect data from minors. If such data is discovered, we will delete it. Parents can contact privacy@turtel.ai for assistance.

12. Third-Party Service Providers

Turtel AI relies on trusted third-party service providers to deliver our service:

Twilio: Processes and delivers all SMS messages. Twilio maintains its own logs of message content and metadata according to their privacy policy and data retention practices. For information about Twilio's data practices, please visit Twilio's Privacy Policy.
Stripe: Processes all payments and billing information according to their security standards and privacy policy.
Analytics Providers: Help us understand service usage patterns and improve performance.

While we carefully select our service providers and have data processing agreements in place, we cannot control their individual privacy practices. By using Turtel AI, you acknowledge that your data may be processed by these third parties according to their respective policies.

By using Turtel AI, you acknowledge that you have read and understood this Privacy Policy and agree to its terms. This Privacy Policy should be read in conjunction with our Terms and Conditions, Refund and Dispute Policy, and Cookie Policy. For questions about this policy or your privacy rights, please contact privacy@turtel.ai.