Refund and Dispute Policy

1.1 Eligibility for Refunds

Refunds may be available under the following circumstances:

• Technical failures preventing SMS message delivery
• Subscription activation errors or service not functioning as described
• Order processing errors or unauthorized charges
• Cancellation requests submitted within 14 days of subscription purchase, provided no messages have been sent

1.2 Non-Refundable Items

The following are not eligible for refunds:

• Active subscriptions beyond the 14-day cancellation window
• Messages delayed or undelivered due to carrier service disruptions
• Failure to update contact information or phone number
• Partial subscription periods already used

1.3 Refund Process

To request a refund:

• Contact support@turtel.ai with your subscription details
• Provide any relevant documentation (error messages, account details, etc.)
• Allow up to 5 business days for review
• Approved refunds will be processed via the original payment method

Turtel AI offers subscription-based services. You can manage your subscription through your account settings or by contacting customer support.

• Subscriptions can be canceled at any time by texting "STOP" or through your account settings
• Prorated refunds may be available depending on the circumstances
• Service will continue until the end of the current billing period after cancellation

3.1 Filing a Dispute

For issues related to service quality or SMS delivery:

• Email support@turtel.ai with details of your concern
• Include your account information and any relevant documentation
• Allow 2 business days for an initial response
• Disputes will be handled in accordance with these policies and our Terms and Conditions

3.2 Resolution Process

• Initial review by our customer service team
• Escalation to management if needed
• Resolution typically within 7 business days
• If unresolved, we may offer third-party mediation

• All payments are processed securely through Stripe
• Transactions are in USD unless specified otherwise
• Billing disputes must be reported within 30 days of the charge
• Chargeback fees may apply for invalid disputes

For refund and dispute inquiries, please contact us at:

Email: support@turtel.ai

Address: SAUERAPPLE LLC

PO Box 1222

Sugarloaf, CA 92386